Frequently Asked Questions

Orders

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods.

Can I change or cancel my order?
Contact us as soon as possible at info@globalgi.co.za or WhatsApp 063 065 4464. Once dispatched, orders cannot be cancelled.

Shipping & Delivery

How long does delivery take?
Standard delivery takes 2–5 business days to most areas in South Africa. Remote areas may take longer.

How do I track my order?
You will receive a tracking number via email once your order is dispatched.

Do you offer free shipping?
Please check our Shipping Policy for current free shipping thresholds.

Returns & Warranty

What is your return policy?
We accept returns within 7 days of delivery for unused, undamaged items in original packaging. See our Returns Policy for full details.

How do I claim a warranty?
Contact us with your order number and a description of the fault. See our Warranty Policy for full details.

Wholesale & Trade

Do you offer wholesale pricing?
Yes. Submit a Wholesale Enquiry and our team will get back to you within 1–2 business days.

Contact

How do I get in touch?
Email: info@globalgi.co.za
WhatsApp: 063 065 4464
Customer support hours: Monday–Friday, 08:30–16:00